8x8 Contact Center
PaidIntegrated UCaaS and contact center platform for mid-market businesses
☁️Cloud Contact CenterAbout 8x8 Contact Center
8x8 provides a combined UCaaS and contact center platform, meaning voice, video, chat, and contact center all run on one platform. This integration eliminates the gap between internal communications and customer interactions. Strong international presence with local numbers in 100+ countries.
What's Great
- ✓Unified UCaaS + contact center eliminates separate phone and CC vendors
- ✓Local phone numbers in 100+ countries for global operations
- ✓Agents can transfer calls to back-office experts seamlessly
- ✓Competitive mid-market pricing vs. enterprise-only competitors
- ✓Built-in video meetings, team chat, and contact center in one license
Watch Out For
- !Contact center features less deep than pure-play vendors like Five9
- !AI capabilities trail behind Talkdesk and Dialpad
- !Admin portal can be confusing with UCaaS and CC settings mixed
- !Customer support response times can be slow
Common Use Cases
Mid-market businesses wanting one vendor for phones, video, and contact center
Global companies needing unified communications with international calling
Organizations consolidating separate UCaaS and contact center contracts
Pricing Model
Paid
Paid subscription required. Check the website for current pricing and free trials.
Category
Cloud Contact Center
Full-featured cloud contact center platforms for omnichannel support.
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