ServiceMax
FeaturedPaidAsset-centric field service management for complex equipment
🏗️Asset ManagementAbout ServiceMax
ServiceMax is an enterprise field service platform purpose-built for companies that maintain complex, high-value equipment. Built on the Salesforce platform, it provides deep asset management, service contracts, entitlement tracking, and predictive maintenance capabilities. ServiceMax connects installed base data with service execution to help manufacturers and service providers maximize asset uptime.
What's Great
- ✓Best-in-class asset-centric service management for complex equipment
- ✓Deep installed base tracking with full service history
- ✓Built on Salesforce for robust CRM integration
- ✓Predictive maintenance and IoT-connected service capabilities
- ✓Strong entitlement and warranty management features
Watch Out For
- !Enterprise pricing puts it beyond reach of small service businesses
- !Requires Salesforce expertise for implementation and customization
- !Overkill for businesses without complex equipment management needs
- !Mobile app experience has room for improvement
Common Use Cases
Medical device manufacturers managing field service for installed equipment
Industrial equipment companies tracking warranty and service contracts
Energy companies maintaining distributed assets with predictive analytics
Pricing Model
Paid
Paid subscription required. Check the website for current pricing and free trials.
Category
Asset Management
Field service platforms focused on managing and maintaining physical assets and equipment.
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