About Delighted
Delighted is a specialized customer feedback platform focused on NPS (Net Promoter Score), CSAT, CES, and star ratings. It's used by leading consumer brands and SaaS companies to collect and analyze customer sentiment at scale. Simple, opinionated, and fast to implement — often up and running in minutes.
What's Great
- ✓Fastest NPS setup in the market
- ✓Beautiful, high-response-rate surveys
- ✓Multi-channel delivery (email, SMS, in-app)
- ✓Free plan available
Watch Out For
- !Limited to NPS/CSAT type surveys
- !Basic reporting vs custom tools
- !Not for complex surveys
Common Use Cases
1
Product NPS programs
2
Post-purchase surveys
3
Support CSAT
4
Customer sentiment tracking
Pricing Model
Freemium
Free plan available. Paid plans unlock advanced features.
Category
Feedback & Survey Tools
Collect, analyze, and act on customer feedback and satisfaction scores.
Tags
NPSCSATCEScustomer sentimentsurvey