About Gainsight
Gainsight is the category-defining customer success platform used by enterprise SaaS companies to manage customer health, reduce churn, and drive expansion revenue. It aggregates data across your CRM, product, and support tools to give CSMs a 360-degree view of each customer's health and engagement.
What's Great
- ✓Most powerful customer health scoring
- ✓Deep product and CRM data integration
- ✓Best-in-class for enterprise CSM teams
- ✓Comprehensive playbook automation
Watch Out For
- !Very expensive
- !Complex implementation
- !Overkill for small CS teams
Common Use Cases
1
Enterprise SaaS customer success
2
Large CSM teams
3
High-touch customer management
Best For
Pricing Model
Paid
Paid subscription required. Check website for current pricing.
Category
Customer Success Platforms
Proactively manage customer health, onboarding, and retention.
Tags
customer successchurn reductionhealth scoresCSMenterprise