About Notion
Notion is widely used as an internal knowledge base for teams. Many companies build their help documentation, internal wikis, and support playbooks in Notion. While not purpose-built for customer-facing knowledge bases, its flexibility and sharing capabilities make it popular for internal support documentation.
What's Great
- ✓Extremely flexible for any type of documentation
- ✓Beautiful, easy-to-read pages
- ✓Great for internal wikis
- ✓Free plan available
Watch Out For
- !Not designed for customer-facing help centers
- !Limited search for public sites
- !No support ticket integration
Common Use Cases
1
Internal knowledge base
2
Support team documentation
3
Onboarding guides
Best For
Pricing Model
Freemium
Free plan available. Paid plans unlock advanced features.
Category
Knowledge Base & Self-Service
Build help centers and documentation to reduce support volume.
Tags
wikiinternal docsknowledge basedocumentationcollaboration