About 8x8
8x8 provides an integrated communications platform that combines UCaaS and CCaaS in a single solution called XCaaS. This unique approach lets organizations deploy business phone, video meetings, team messaging, and contact center capabilities from one vendor with unified administration and analytics.
What's Great
- ✓Unique XCaaS combines UCaaS and CCaaS in a single integrated platform
- ✓Unified administration across phone, meetings, messaging, and contact center
- ✓Global reach with local PSTN in 55+ countries
- ✓Competitive pricing for the combined UCaaS + CCaaS feature set
- ✓Analytics span both internal communications and customer interactions
Watch Out For
- !Jack-of-all-trades approach means some individual features lag behind specialists
- !Interface can feel cluttered with the breadth of features available
- !Migration from legacy 8x8 products to the current platform has caused some disruption
- !Customer support reviews are mixed during peak periods
Common Use Cases
1
Company needing both business phone and contact center from one vendor
2
International business wanting unified communications across 55+ countries
3
Organization consolidating separate UCaaS and CCaaS tools into one integrated platform
Pricing Model
Paid
Paid subscription required. Check the website for current pricing and free trials.
Category
Call Center & CCaaS
Contact center platforms with advanced call routing, IVR, and agent management tools.
Tags
xcaasucaasccaasintegratedcontact-center