About Aircall
Aircall provides a cloud-based phone system with a strong focus on sales and support team workflows. It integrates with 100+ CRM and helpdesk tools to surface caller context, log calls automatically, and enable one-click dialing directly from business applications.
What's Great
- ✓100+ CRM and helpdesk integrations surface caller context automatically
- ✓One-click dialing directly from Salesforce, HubSpot, and other business apps
- ✓Call logging and recording automatically sync to CRM records
- ✓Power dialer accelerates outbound sales calling campaigns
- ✓Clean, modern interface designed for sales and support workflows
Watch Out For
- !Minimum 3 users required — not suitable for solo users
- !Pricing is higher than basic VoIP for the specialized feature set
- !Video conferencing is not included — call-focused only
- !Advanced analytics require higher-tier plans
Common Use Cases
1
SDR team using power dialer to make 100+ outbound sales calls per day from HubSpot
2
Support team seeing full customer context from Zendesk during inbound calls
3
Sales manager reviewing call recordings synced to Salesforce for coaching new reps
Pricing Model
Paid
Paid subscription required. Check the website for current pricing and free trials.
Category
Call Center & CCaaS
Contact center platforms with advanced call routing, IVR, and agent management tools.
Tags
sales-teamssupport-teamscrm-integrationcall-loggingone-click-dialing