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About Gorgias
Gorgias is a help desk built specifically for eCommerce brands. It integrates deeply with Shopify, Magento, and BigCommerce to bring order data directly into support tickets. Agents can view order history, issue refunds, and perform store actions without leaving Gorgias — dramatically reducing handle time.
What's Great
- ✓Best Shopify integration in the market
- ✓Agents can take store actions in tickets
- ✓Reduces handle time significantly
- ✓Strong automation for common eCommerce questions
Watch Out For
- !Priced per ticket (can get expensive)
- !Not suited for non-eCommerce businesses
- !Limited knowledge base
Common Use Cases
Shopify brand customer support
DTC eCommerce support teams
High-volume order inquiries
Best For
Pricing Model
Paid
Paid subscription required. Check website for current pricing.
Category
Help Desk & Ticketing
Manage, track, and resolve customer support requests at scale.
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